Susan brings over 25 years of experience in the travel, health, and expatriate insurance industry and has held diverse leadership roles globally. Susan’s career began with Allianz where she managed travel insurance assistance services as well as assistance for the Bluecard Worldwide and FEP programs in the US. Following that, Susan was based in Singapore and Japan and established Allianz Global Assistance’s Asia-Pacific operations, supporting startups and acquisitions across the region. She led crisis responses during the Bali bombing and Asian tsunami, and managed a global Japanese follow-the-sun assistance and concierge operation for travel insurers and credit card issuers.
Joining UnitedHealthcare Global, Susan led the build of the international network and oversaw expatriate insurance and assistance operations. From there, Susan moved to Falck where she leads the US business unit for Global Assistance. Susan is responsible for the Americas region and sits on the Global Management team, contributing to the strategic development of the group while maintaining P&L responsibility for the US.
Susan’s addition to GAMTI’s board brings a seasoned, innovative, and customer-focused leader with a track record of pioneering and delivering results. She is passionate about advancing the international assistance industry for the betterment of services to all clients in need.
