GAMTI Industry English & Communication Course
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Introduction
0.0. Welcome to GAMTI Industry English and Communication Course
0.1. Welcome to GAMTI
0.2. Who is behind GAMTI?
0.3. How does GAMTI work?
4 lessons
Course Overview
1.0. Goals Of This Course
1 lesson
Core Principles
2.0. Why English in Our Industry is Different
2.1. Core Communication Principles
2.2. Setting the Tone – Empathy
2.3. Being Sensitive to the Caller
2.4. Using Tone to Help
2.5. Politeness and Soft Skills
2.6. Avoiding Negative Language
2.7. Cultural Nuances
2.8. Defensiveness and Blame
2.9. Plain Language – Clarity
2.10. Structuring Your Message
2.11. Quiz
2.12. Congratulations!
13 lessons, 1 quiz
Cross-Cultural Communication
3.0. Communication Scenarios
3.1. Vocabulary Variances
3.2. Time
3.3. Summary: Native English Speaker and Native English Speaker
3.4. Idiomatic Expressions
3.5. Summary: Non-native English Speaker and Non-native English Speaker
3.6. Quiz
3.7. Congratulations!
8 lessons, 1 quiz
Call Handling
4.0. Why is it important?
4.1. Technical Tips
4.2. Building Trust
4.3. Call Flow
4.4. Tips
4.5. Summary
4..6. Quiz
4.7. Congratulations!
8 lessons, 1 quiz
Writing Industry English – Emails
5.0. Introduction
5.1. Why Business Writing Matters
5.2. Using the Best Communication Pathway
5.3. Business English versus Everyday English
5.4. The Role of Email
5.5. Tips
5.6. Email Etiquette – Closing
5.7. Common Pitfalls in Emails
5.8. Audience-specific E-Mail Phrases
5.9. Review
5.10. Quiz
5.11. Congratulations!
12 lessons, 1 quiz
Writing Business Letters and Faxes
6.0. Writing Business Letters
6.1. Quiz
6.2. Congratulations!
3 lessons, 1 quiz
Other Communication Channels: WhatsApp, SMS Text, Chat
7.0. Core Principles
7.1. Best Practices
7.2. Common Pitfalls
7.3. Quiz
7.4. Congratulations!
5 lessons, 1 quiz
Case Documentation
8.0. Why Case Documentation Matters
8.1. Case Note Structure
8.2. Case Documentation Best Practices
8.3. Case Note Techniques: Writing for the Next Team Member
8.4. Summary
8.5. Quiz
8.6. Congratulations!
7 lessons, 1 quiz
Special Situations
9.0. Handling Multiple Parties
9.1. Using an Interpreter
9.2. Quiz
9.3. Congratulations!
4 lessons, 1 quiz
Scenarios for Review
10.0. Conflicting Information from Multiple Sources
10.1. Issues with GOP Acceptance
10.2. Delivering Difficult Information
10.3. Specialized Medical Language
10.4. Emotional Caller
10.5. “But the Hospital Says He’s Fit to Fly”
10.6. “Why Can’t You Fly at Night?”
7 lessons
Conclusion & Final Quiz
11.0. Key Points to Remember
11.1. Final Quiz
11.2. Parting Words
11.3. Final Result
11.4. GAMTI Certificate
5 lessons, 1 quiz
Call Handling
4.4. Tips
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