Michael Black is an accomplished executive leader and seasoned aviation specialist with a wealth of experience. With over 25 years of senior management and board-level expertise, he has consistently delivered outstanding results in strategic, financial, operational, commercial, business development, and marketing roles. As a Chartered Accountant, Michael brings a robust foundation in corporate governance, financial management, business analysis, and risk management. His leadership style is marked by his exceptional ability to inspire and guide teams, underpinned by strong communication, motivational, and mentoring skills.

Michael’s unique professional background encompasses complex organizational structures, with a particular focus on aviation management, air ambulance and medical emergency services, aviation/aircraft operations, contracts, logistics, insurance, and financial services. His strategic thinking, combined with extensive corporate board-level experience, sets him apart as a forward-thinking executive. […]

Jane is now in her 20th year in the travel and health insurance industry, having touched on most aspects of the entire ecosystem during this time.

Jane specialises in designing, launching and managing emergency assistance centres to handle the demands of modern business, pleasure and adventure travellers, as well as building trusted global provider networks in some of the world’s most challenging environments. Jane has been delivering these tailored solutions to the insurance and assistance industry across regions including North Africa, Middle East, Latin America and Asia. Today at Nordic Insurance Software, Jane focuses on the technology and systems that support and drive innovation to the industry.

Jane is a huge advocate for the importance of specialist training and knowledge exchange to ensure that whatever the situation, the operator is equipped to professionally handle the needs of the case and provide compassion to those in need.

Jane brings a wealth of experience, cultural understanding and complex claims knowledge along with a passion to cultivate consistently high standards across the world of assistance.

Previous roles include serving as the Managing Director of Tangiers International located in Malta, CEO of Asia Medical Assistance based out of Thailand, Operations Consultant at Emergency Assistance Facilities, UK and Regional Manager of Bangkok Hospital located in Thailand.

With two decades of experience shaping the landscape of the medical assistance industry, Thorkild Lykke has pioneered global collaborations and cutting-edge solutions between payers and providers. The expertise lies in the dynamic realms of travel insurance, IPMI and medical assistance, where the focus consistently has been on ensuring the right level of costs and optimizing services for both consumers and business partners.

Thorkild is skilled at turning abstract concepts into concrete solutions that have a positive impact. He is adept at building and maintaining global networks that meet the needs of international clients.

Since learning the trade at SOS International in Copenhagen, Thorkild has worked on various short-term and long-term assignments within the medical assistance industry around the world. He drives transformative change with his clients, whether it is optimizing services, reducing claims costs, enhancing the global network and assistance.

Since 2019, Thorkild has been an external advisor to Riskline to bringing travel risk intelligence to the world of IPMI, travel insurance and medical assistance keeping travellers and expatriates safe when they move around in unfamiliar destinations.

Thierry has held lead roles in several global medical assistance companies over the past 4 decades. He has a wealth of experience in providing medical assistance, care, and support in every part of the globe. He is an industry leader in resolving large-scale crisis situations and has managed to successful conclusion scenarios including earthquakes, volcanic eruptions, tsunamis and mass casualty road traffic incidents.

Thierry’s has successfully developed the infrastructure and conditions to enable the success of an Assistance operations functions over these 4 decades and includes: training, process development, service quality, academy program development and recruitment, and liaison with clients relating to service delivery. He has also been responsible for the development and integration of a “follow the sun” service delivery capability by opening a number of operations centres across the globe.

Ala ALSardieh is a seasoned Business Development professional with over 19 years of experience across the Middle East. Holding a bachelor’s degree in Banking & Finance, she is also a certified member of the prestigious Dubai Future Accelerators program, reflecting her commitment to innovation and excellence.

Since 2020, Ala has served as Regional Business Growth Manager for AirMed International, driving the company’s expansion in the region. Among her key achievements is establishing AirMed’s first UAE office, enabling greater market presence and securing major contracts with the Dubai Health Authority (DHA), Department of Health (DOH), and the UAE Ministry of Health.

Managing operations across the UAE, Saudi Arabia, Kuwait, and Jordan, Ala excels at building strong partnerships and representing AirMed at high-profile conferences. Her strategic vision, perseverance, and leadership have been instrumental in positioning both AirMed and herself as trusted, respected figures within the industry.

Jennifer Milton is the founder and CEO of Compass Point Assist, a Germany-based company specializing in medical and travel assistance across the DACH region and internationally. With deep expertise in crisis response, disability claims, and healthcare coordination, she leads a team that provides 24/7 support to travelers, insurers, and corporate clients. Jennifer is especially focused on creating ethical, user-friendly solutions in high-pressure environments—whether coordinating urgent care abroad, managing complex claims, or launching telemedicine services in underserved areas. Her work emphasizes accessibility, sustainability, and innovation, bringing together medical care and travel risk management in a practical, human-centered way. Jennifer is a committed advocate for universal healthcare and regenerative travel practices, combining operational rigor with a strong sense of purpose. She is known for her calm leadership in critical situations and her ability to build systems that work seamlessly for people on the move—whether for business, leisure, or humanitarian reasons.

Oliver L. Müller founded Gateway International EMS in 2012. As the CEO, he develops and drives business growth by networking with clients and providers within the industry, creates long-term strategic initiatives, and manages staff and consultants. Oliver has more than 20 years of industry experience. In his career, he has previously worked as a paramedic, flight paramedic, medical evacuation coordinator, business consultant for medical assistance companies, crisis coordinator, and operations manager of an air ambulance company. He has developed the business into truly global operations with a dedicated commitment to provide quality care for patients. By creating close and personal relationships with stakeholders Oliver shows passion for patient well-being and safety brought forward 24/7/365 days a year. Next to global ground transportation Oliver has worked closely with a fortune 500 companies to build and maintain an international doctor’s office in Changchun, China, now in it’s 11th year.