SPECIALIZE · CCCM
Clinical Case Manager Expertise
An expertise-building course for healthcare professionals entering the medical assistance industry. Built around the realities of remote case management — combining your existing clinical skills with the coordination, communication, and risk management capabilities the role demands.
CCCM
D
GAMTI Diploma
Valid indefinitely · verifiable credential
Duration
8 hours
Format
Online · Self-paced
Languages
EN · DE · ES · AR
No prerequisites for standalone or CPD booking. CIP required if taken as part of a certification pathway. Clinical background expected.
INDIVIDUAL
€550
per learner · excl. taxes
COMING SOON — register your interest
WHAT YOU'LL LEARN
Practical outcomes.
01
Understand what medical case management in the assistance industry actually involves — and how it differs from traditional clinical care
02
Navigate travel insurance policies, policy wording, and the relationship between the medical case manager, the insurer, and the underwriter
03
Understand the structure of the global medical assistance industry — how assistance companies, insurers, hospitals, and transport providers connect
04
Manage Guarantees of Payment (GOPs), medical necessity assessments, and authorisation processes with treating hospitals
05
Gather, verify, and analyse clinical information remotely — including medical calls with treating physicians and written medical report review
06
Triage new and ongoing cases, recognise red flags, and make safe escalation decisions under operational pressure
07
Handle consent, confidentiality, and cross-cultural considerations in international medical case management
08
Apply a clinical framework to assess whether a patient is receiving appropriate care, is safe to remain in place, or requires evacuation or repatriation
COURSE CONTENT
What's inside.
10 modules · 8 hours self-paced.
01
Introduction to Medical Case Management
What the role involves, how it differs from bedside care, and the clinical framework that underpins remote case management in the assistance industry
02
What is Travel Insurance?
Policy structure, key components, exclusions, the role of the underwriter, and how policy wording influences clinical and repatriation decisions
03
The Medical Assistance Industry
How the global assistance ecosystem works — assistance companies, insurers, hospitals, transport providers, and the patient journey from first call to case closure
04
Medical Assistance & Travel Insurance
How assistance fits into the insurance framework, policy wording and clinical decisions, roles within the assistance team, and managing the insurer relationship
05
Relationship with Healthcare Providers
Guarantees of Payment (GOPs), medical necessity, the GOP process, challenges in GOP management, and working with public hospitals and reciprocal healthcare agreements
06
Cross-Cultural Considerations
Key cultural considerations in case management, consent and confidentiality across different cultural contexts, and how cultural awareness affects clinical communication
07
New Case & Initial Triage
Opening a new case, the first call framework, handover to the medical case manager, recognising immediate red flags, and conducting the initial medical call with the treating doctor
08
Existing & Ongoing Case Triage
Start-of-shift case triage, recognising red flags in ongoing cases, and managing cases awaiting medical updates, reports, and family contact
09
Clinical Information Gathering
Verifying patient identity, working with interpreters and third parties, requesting written medical information, conducting effective medical calls, asking the right questions, and reviewing written medical reports
10
Consent & Sharing Medical Information
Who owns the medical information, consent conversations, working with family members, consent when information is limited, HIPAA and international consent frameworks, and the case manager’s legal obligations
WHY THIS COURSE
Choose this course if you want to:
→
Make the transition from clinical practice into medical case management with a structured, industry-specific foundation — not just on-the-job guesswork
→
Understand the operational, commercial, and legal context that shapes every decision you make as a medical case manager in the assistance sector
→
Build the clinical reasoning framework required to assess patients remotely, triage risk, and make confident escalation decisions under pressure
→
Learn how to navigate GOPs, underwriter relationships, policy wording, and the medical necessity conversation — areas clinical training doesn’t cover
→
Earn the first credential toward the CCCM — the certification that formally recognizes clinical case management expertise in the global assistance industry
WHO THIS IS FOR
Designed for these roles.
Nurses transitioning into medical assistance case management
Paramedics and EMTs entering the assistance industry
Physicians moving into remote case advisory roles
Allied health professionals joining assistance companies
Clinical staff new to the medical assistance sector
Experienced coordinators seeking formal clinical case management credentials
PRICING
Coming soon — individually or as a team.
INDIVIDUAL
€550
per learner · one-time · excl. taxes
COMING SOON
✓ Full course access
✓ GAMTI Diploma · valid indefinitely
✓ EN · DE · ES · AR
✓ 3 months platform access
MOST POPULAR
TEAM (5–15 learners)
€495
per learner · 10% off
COMING SOON
✓ Everything in Individual
✓ Team dashboard & reporting
✓ Per-learner progress tracking
✓ volume discount applied
LARGE TEAM (16–50 learners)
€468
per learner · 15% off
COMING SOON
✓ Everything in Team
✓ Priority onboarding
✓ Dedicated account contact
51+ learners? Contact us for customized pricing →
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