Introduction
Welcome to GAMTI. Learn more about our organization and how you can become an expert in the Global Aero-Medical and Assistance Industry!
Lessons
0.0. Welcome to the GAMTI Insurance & Assistance Fundamentals Course 0.1. Welcome to GAMTI 0.2. Who is behind GAMTI? 0.3. How does GAMTI work?Insurance
Learn about the different types of policies, insurance products and different ways to insure someone. Take a deep dive into the benefits and exclusions and find out how policies look different in each country!
Lessons
1.0. Travel Insurance 1.1. Introduction to travel insurance 1.2. The Basics of Travel Insurance 1.3. Credit Card Insurance 1.4. Travel Insurance Benefits 1.5. Examples – Travel Insurance Policies 1.6. Must-Have, Should-Have & Could-Have features 1.7. Module 1 Partial Quiz 1 1.7.1. Module 1 Partial Quiz 1 1.8. Exclusions and Limitations 1.9. Pre-existing conditions 1.10. Pre-Screening 1.11. Module 1 Partial Quiz 2 1.11.1. Module 1 Partial Quiz 2 1.12. Travel insurances worldwide 1.12.1. Most popular travel insurance policies 1.13. Module 1 Partial Quiz 3 1.13.1. Module 1 Partial Quiz 3 1.14. Global travel insurers 1.15. Module 1 Final Quiz 1.15.1. Module 1 Final QuizMedical Assistance
Learn about how Medical Assistance supports Insurances with their medical emergencies abroad, find out what service they offer and how complex a case can get. Become your own case manager by solving different case scenarios all over the world!
Lessons
2.0. Medical Assistance 2.1. Medical assistance introduction 2.2. What is medical assistance? 2.3. Assistance Glossary 2.4. Assistance Companies around the World 2.5. Module 2 Partial Quiz 1 2.5.1. Module 2 Partial Quiz 1 2.6. The Assistance Case – step by step 2.7. Managing a case 2.8. Step 1 – Case Notification 2.9. Step 2 – Opening a case 2.10. Step 3 – Data Collection 2.10.1. Step 3 – Data Collection 2.11. Step 4 – Determine Coverage 2.12. Step 5 – Confirmation / Denial of Coverage 2.12.1. Step 5 – Confirmation / Denial of Coverage 2.13. Module 2 Partial Quiz 2 2.13.1. Module 2 Partial Quiz 2 2.14. Step 6 – Medical Assessment 2.15. Step 7 – Medical Report 2.16. Step 8 – Medical Expenses 2.17. Step 9 – Cost Containment 2.17.1. Step 9 – Cost Containment 2.17.2. Step 9 – Cost Containment 2.17.3. Step 9 – Cost Containment 2.17.4. Step 9 – Cost Containment 2.18. Module 2 Partial Quiz 3 2.18.1. Module 2 Partial Quiz 3 2.19. Step 10 – Continuous Cost Monitoring / Controlling 2.20. Step 11 – Continuous Medical Evaluation 2.21. Step 12 – Evaluate Fit to Fly 2.22. Step 13 – Confirmation of Transportation Mode 2.23. Step 14 – Requests to Transport Provider 2.24. Step 15 – Receipt of Quotes 2.25. Step 16 – Selection of Transport Provider 2.26. Step 17 – GOP / VOB to the Hospital 2.27. Step 18 – Arranging a Bed 2.28. Step 19 – Informing the Treating & Receiving Hospital 2.29. Step 20 – Repatration 2.30. Step 21 – Mission Report from the Provider 2.31. Step 22 – Final Invoice from Hospital 2.32. Step 23 – Final Invoice – Cost Containment 2.33. Step 24 – Final Report to Insurance & Payment of Providers 2.34. Thank you! 2.35. Provider Network 2.36. Module 2 Partial Quiz 4 2.36.1. Module 2 Partial Quiz 4 2.37. Repatriation of mortal remains 2.38. Death in-flight 2.39. Emergency landings 2.40. Module 2 Final Quiz 2.40.1. Module 2 Final QuizHospitals
Learn more about handovers during a mission at hospitals all over the world, what medical assisstance need to be aware of and how you can help smoothen the process!
Lessons
3.0. Hospitals 3.1. Introduction to Hospitals 3.2. Hospital Handovers – Key Factors 3.3. Key Challenges 3.4. Challenge: Quarantine & Infectious Diseases 3.5. Finding a Bed 3.6. Summary 3.7. Module 3 Final Quiz 3.7.1. Module 3 Final QuizCommunication
Lessons
4.0. Communication 4.1. Introduction to Communication 4.2. Communication Skills 4.2.1. Distressed Callers 4.2.2. Case Scenario 4.2.3. Things to avoid 4.2.4. Case Scenario 4.2.5. Case Scenario 4.2.6. Tipps & Tricks 4.2.7. De-Escalation Techniques 4.3. Self Care 4.4. Module 4 Final Quiz 4.4.1. Module 4 Final QuizCultural Awareness
Lessons
5.0. Cultural Awareness 5.1. Understanding Cultural Awareness 5.1.1. Case Studies 5.1.2. Learnings 5.2. Misunderstandings & Communication 5.2.1. Case Studies 5.3. Improved Relationships 5.3.1. Case Studies 5.4. Business Advantage 5.4.1. Business Examples 5.5. Case Study 1 – The Impact of Cultural Awareness 5.6. Case Study 2 – Cultural Sensitivity 5.7. Case Study 3 – Being aware of patient's needs 5.8. Learnings 5.9. Do & Don'ts 5.10. Review & Summary 5.11. Final Case Study 5.12. Module 5 Final Quiz 5.12.1. Module 5 Final QuizSummary & Final Test
Congratulations – you have successfully passed all modules. You have earned your GAMTI Course Certificate!
Lessons
6.0. Final Assessment 6.1. Final Assessment 6.2. Final Assessment Fundamentals Course 6.3. Final Assessment Fundamentals Course 6.4. GAMTI CertificateDisclaimer: I understand that all content is owned by the Global Assistance & Medical Transport Institute GmbH (also called GAMTI) and therefor protected. I will not share, screenshot or otherwise distribute my login access or the content of the course.
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