Lead · CEL
Difficult Conversations
Every leader avoids at least one conversation they shouldn’t. This course builds the skills and confidence to have the conversations that matter — performance issues, disagreements, disciplinary discussions — clearly and with care.
CEL
D
GAMTI Diploma
Valid indefinitely · verifiable credential
Duration
~3h
Format
Self-paced · Online
Languages
EN · DE · ES · AR
No prerequisites for standalone or CPD booking. CIP + one Specialize certification required if taken as part of a certification pathway.
INDIVIDUAL
€250
per learner · excl. taxes
WHAT YOU'LL LEARN
Practical outcomes.
01
Prepare for and structure difficult conversations using the GAMTI CLEAR framework
02
Manage your own emotional response in high-tension conversations
03
Navigate common difficult conversation scenarios — underperformance, conflict, change
04
Follow up difficult conversations in a way that maintains the relationship and drives change
COURSE CONTENT
What's inside.
4 modules, approximately 3h total.
01
Why we avoid difficult conversations — and the cost
30 min
02
The GAMTI CLEAR framework
60 min
03
Difficult conversation scenarios in practice
60 min
04
Following up and maintaining relationships
30 min
✓
GAMTI Diploma issued on completion
WHO THIS IS FOR
Designed for these roles.
Team leaders
Supervisors
Managers
Senior coordinators
PRICING
Enroll individually or as a team.
INDIVIDUAL
€250
per learner · one-time · excl. taxes
✓ Full course access
✓ GAMTI Diploma · valid indefinitely
✓ EN · DE · ES · AR
✓ 3 months platform access
MOST POPULAR
TEAM (5–15 learners)
€225
per learner · 10% off
✓ Everything in Individual
✓ Team dashboard & reporting
✓ Per-learner progress tracking
✓ volume discount applied
LARGE TEAM (16–50 learners)
€213
per learner · 15% off
✓ Everything in Team
✓ Priority onboarding
✓ Dedicated account contact
51+ learners? Contact us for customized pricing →