Alain has over 30 years of experience in the healthcare industry, firstly as a paramedic in Geneva, Switzerland. Then, he joined the 144 Emergency Medical Dispatch (EMD) Centre in 1997, promoted Operations Manager in 2002.
In 2008, he moved to Indonesia, joining Global Assistance & Healthcare (now part of Fullerton Health Group) embracing several roles in the company before being appointed Managing Director in 2017. He is running a network of over 60 clinics, an Occupational Health Division, a TPA and the Medical & Travel assistance business.
In 2018, he established a new branch in Papua New-Guinea. Since 2022, Alain is leading, for Fullerton Health Group, the Medical & Travel assistance business, operating 3 Alarm Centres and servicing 6 countries in Southeast-Asia & APAC.
Alain holds a MBA(Dist.) from University of Liverpool. His dissertation addressed the topic of “managing the unexpected” using “High Reliability Organization (HRO)” framework and its potential applicability to the assistance industry.
